Return Policy
We want you to be completely satisfied with your purchase. All 4RootZ™ products can be returned within 30 days absolutely risk-free. If you do not see the results that you expected, email our Customer Service at [email protected] or contact us at 4RootZ Hair Care 3980 Amboy Rd. Staten Island NY 10308 within 30 days of receiving your order and return any unused products for a full refund. Returning products to us is both easy and convenient. You must return all merchandise within 30 days of receipt. To ensure that merchandise is returned safely, you send returns via U.S. Postal Service, UPS or FedEx with insured delivery. All return shipping charges are paid by the customer. Should you have any questions about a return, send an email to [email protected]
Shipping Policy Shipping Methods & Rates
We offer free shipping in the United States. Most orders ship within 2 business days after they are received. Orders shipped using the Standard Shipping method typically arrive within 5-7 business days. Due to the unpredictable nature of the shipping industry, we cannot guarantee delivery dates. Where We Ship We ship orders only within the United States (including Hawaii and Alaska). Please contact Customer Service for any international orders [email protected].
Shipping Procedures We will send you a shipping confirmation email when all or part of your order is shipped. This email is typically sent after the first carrier scan. The email may include a tracking number is provided by the carrier. Typically, processing time is within 24 hours after a purchase is made. Our shipping and processing only occur on business days (Monday through Friday). Therefore, if you order a product through us on a Friday, Saturday or Sunday, the shipping process will not begin until the next business day (Monday) unless the next business day is a major holiday. Furthermore, you should exclude non-business days (Saturdays, Sundays as well as major holidays) in anticipation of the arrival of your 4RootZ™ products.